Shipping + Returns
Email firstname.lastname@example.org for questions about international shipping, bulk orders, returns.
Note: Jade Beauty Rollers are meant for gentle rolling.
SHIPPING | We strive to get our product to you as quickly as possible- we know you are excited to use your roller! Rollers that are pre-ordered or back-ordered are not guaranteed within the 7-10 day time frame. Trust that we are working diligently to offer you the highest quality jade rollers as quickly as possible.
Note: Unexpected shade variations occur as it is a natural stone. We will do our best to inform you of these shade variations via email prior to your receiving it.
RETURNS | If you are dissatisfied with your order, please reach out to us via email and we will be glad to work with you to make things right!
We inspect every roller before it leaves, however, if your product arrived damaged, we will offer your money back or a replacement at no cost to you- just ship it back!
Must receive notice of defective product via email with picture within 7 days of delivery.
EXCHANGES and RETURNS must be made within a 7 day time frame starting when you received it.
We cannot exchange items which have clearly been used.
If the roller head separates from the handle, it can be pushed back on, thus- we will not offer returns for this reason. The roller is a connection of metal and stone, and we do not encourage the use of toxic glues or sealants in our natural materials. We do not want to encourage anything outside of our holistic values, however, you may choose to seal your own roller.
If the handle of the jade roller is broken or cracked due to shipping, please send it back within the 7 day time frame for your replacement roller- just pay shipping!
Each item will be inspected upon arrival. If we determine we cannot exchange the item, it will be sent back to you.
Return shipping charges will not be refunded and are the customer's responsibility, as it’s a cost we incur upon return to you as well.
After 7 days of a package being marked delivered, we do not offer refunds, returns, or exchanges.
Any item sold at a discount, promotion, sale, pre-order, or clearance can not be returned, refunded, or exchanged.
Thank you + we hope you love your jade roller!